To report an emergency, call 9-1-1 or the alternate emergency phone number that is used in that jurisdiction.

• The 9-1-1 number is not intended to be used for customer service or other purposes. Customer service is provided by local freight agents, who are equipped with office and cell phones.

To report a grade crossing signal malfunction, a vehicle blocking a grade crossing, vandalism, trespassing, or any suspicious activity on railroad property, telephone the WNYP Trouble Desk at (877) 213-2529 (Toll free).

• Use this Trouble Desk number to report any non-emergency situation that requires attention by railroad personnel to ensure safety or protect railroad property.
  
• Illegal trespass on railroad property and related criminal activity include but are not limited to:
  
  • Operation of ATVs, dirt bikes, snowmobiles, or other such equipment on railroad property;
    
  • Tampering with switches, track, grade crossing signal equipment, bridges, and buildings;
    
  • Removal of railroad ties and other track material;
    
  • Removal, defacing, and destruction of signs;
    
  • Dumping; and
    
  • Other unauthorized entry upon railroad property, which generally extends 33 to 50 feet out from each side of the main track.
    No employee or other representative of the railroad is authorized to verbally permit anyone to do these things.
    
• Railroad employees carry identification issued by the company, and contractors or others authorized to be on railroad property must carry evidence of such authority. If in doubt, call the railroad at its main phone number 716-6655995 (not the Trouble Desk number above). All railroad property is posted, and we will take all actions necessary to prosecute trespassers to the fullest extent of the law.